Frequently Asked Questions
Everything you need to know about shopping with THACKER.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please visit our Returns Center to initiate a prepaid return label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are your products covered by a warranty?
THACKER stands behind the quality of our goods. Most products include a one-year limited warranty against manufacturing defects from the date of purchase.